Privacy Policy

Last Updated: 2025

At Jump Lab, we deeply value your privacy and are fully committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you interact with our website and services.

1. Information We Collect

We may collect the following categories of information:

1.1 Personally Identifiable Information (PII)

Full name
Email address
Phone number
Postal address
Business information (if applicable)
IP address

1.2 Non-Personally Identifiable Information

Browser type and device
Operating system
Pages visited and time spent
On-site user activity

1.3 Payment & Transaction Data

Order IDs
Payment details (processed securely via third-party gateways such as Stripe, PayPal, etc.)

1.4 Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to personalise your experience, analyse traffic, and offer targeted content and ads.

2. How We Use Your Information

We use your information for the following purposes:

To deliver and manage our services
To communicate with you and respond to enquiries
To send newsletters, updates, and marketing offers
To conduct data analytics and improve the user experience
To meet legal and contractual obligations

3. Information Sharing

We share your data only under the following circumstances:

With third-party service providers for hosting, analytics (e.g. Google Analytics), customer support, or payment processing, under confidentiality agreements
In response to legal requests, court orders, or government authorities
In the event of a business transfer, merger, or acquisition

We never sell your personal data to any third party.

4. Data Storage and Protection

We take advanced measures to protect your data using:

SSL encryption
Secure firewalls
Role-based access control
Regular data backups

Your data may be stored on secure servers located outside your home country, in compliance with international data transfer laws.

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to the processing of your data
Request data portability (as per GDPR)
File a complaint with a supervisory authority (e.g. the UK ICO)

6. Data Retention

We retain your data only as long as necessary for the purposes stated above or as required by applicable law.

7. Cookies

Cookies are used on our website to:

Track and analyse usage behaviour
Maintain login sessions
Personalise content
Deliver targeted advertising

You can manage or disable cookies through your browser settings.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such information is found, we will delete it promptly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reading their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and, in the case of major changes, communicated via email or site notifications.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: Info@jumplab.co.uk
Postal Address: WC1R 4RH
Phone Number: 07770844073